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Get in touch with our cybersecurity experts. We’re here to help secure your digital infrastructure
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Send us detailed inquiries and we'll respond within 24 hours
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Contact Information
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Our Office
Rukan Mediterania Marina Blok 21D, JL. Lodan Raya, Jakarta Utara, Daerah Khusus Ibukota Jakarta, Indonesia
Email Address
info@nvi-sec.com
+62 823-2122-9798
Phone Number
+62 823-2122-9798
Office Hours
Monday – Friday
09:00 – 17:00
Saturday
Closed
Sunday
Closed
Find Us On Map
Visit our office in Jakarta for in-person consultation
Frequently Asked Questions
Quick answers to common questions
What are your response times?
We typically respond to all inquiries within 24 hours during business days. For urgent matters, we recommend contacting us via WhatsApp for immediate assistance.
Do you offer free consultations?
Yes! We offer free initial consultations to understand your cybersecurity needs and recommend appropriate solutions. Contact us to schedule your consultation.
What industries do you serve?
We serve organizations across various industries including financial services, healthcare, government, manufacturing, technology, e-commerce, and more. Our solutions are tailored to meet industry-specific compliance and security requirements.
Can you provide on-site support?
Yes, we provide on-site support for implementation, training, and complex troubleshooting. Our team can visit your location across Indonesia to ensure seamless service delivery.
What are your service level agreements (SLAs)?
Our SLAs vary based on the service package selected. Typically, we offer 24/7 monitoring with response times ranging from 15 minutes to 4 hours depending on severity. Contact us for detailed SLA information.
Do you offer training for our IT team?
Absolutely! We provide comprehensive training programs for your IT staff and end-users, including security awareness training, technical training on security tools, and best practices workshops.